L’Auberge Carmel and Aubergine Wellbeing Efforts

We are so pleased to welcome you to L’Auberge Carmel. We want to assure you that our number one priority is the health and safety of our guests and team. Please review information about some changes you can expect when you arrive and during your stay at the hotel.

General Property Information

• - The Hotel and Restaurant has been deep cleaned and sanitized. We are maintaining a schedule of multiple sanitation cleanings daily to ensure a safe and comfortable environment for our guests and team members.
• - Hand sanitizer stations are located throughout common areas of the property.
• - Disposable masks are also available upon request.
• - Transportation will be handled individually to accommodate safe distancing.
• - The health of our team members is being carefully monitored. Any team member that has any reason to believe that they may have been exposed to Covid-19 or the flu, or are showing symptoms of either, are required to stay home and have access to a paid time off program.
• - While arriving, departing or transitioning throughout the property, please wear a mask.

Arrivals and Departures

• - Arrivals will be spaced out to allow for individualized guest check-in. Check-in will be expedited to accommodate minimal contact, and the guest services team may be reached by phone at any time for additional assistance.
• - If you need assistance with your car or luggage, please dial the front desk prior to departure.

Housekeeping

We want to provide you with the highest level of service and attention, but understand if you prefer to limit team members entering your room. To accommodate your personal preference, we are offering options for housekeeping service:

• - Housekeeping Daily Service: The traditional L’Auberge Carmel Standard, for those guests who prefer daily makeup and turndown service.
• - Housekeeping Limited Service: Our team will access your room once daily for a makeup service and to restock your towels.
• - Housekeeping Daily Drop Service: We understand some of you may not want to share your space with others once you arrive, so we will stock your room appropriately for the entire stay. Upon arrival, we will discuss options for additional requests and linen exchanges.

Dining

• - Aubergine restaurant is also offering weekend to-go menus. Online ordering goes out to our email list; and guests can subscribe to our list by emailing info@laubergecarmel.com with their name and email information.
• - To ensure a pleasant and safe dining experience, table spacing has been adjusted to allow for six feet between tables. Guests will be seated at every other table for tables that cannot be moved, to ensure proper spacing. Restaurant team members will be wearing masks for the safety and comfort of guests.
• - While we are always diligent in maintaining health and sanitation codes, surfaces will be sanitized with increased regularity.

Breakfast

• - Breakfast will be available in our Courtyard or in room dining only. Indoor dining is currently not being offered for breakfast.
• - Guests are required to submit their breakfast orders the evening before to ensure a flawless guest experience.

Please contact the Guest Services team if you have any questions. All procedures and adapted programming are subject to change based on guidance from the CDC and applicable governmental authorities.